Consumer Duty is one of the largest pieces of regulation from the FCA in a number of years. Their expectation is that this will lead to a culture shift throughout financial services. So everyone in the industry needs to understand the Duty; the new Principle, the cross-cutting rules and the outcomes, and how all of this should be implemented for one purpose - the good of the end client.

That's where this module comes in - whether you already have some knowledge or are coming in cold, our Consumer Duty module has everything you need to feel confident in understanding your obligations post-implementation (which was July 31st 2023) and to ensure everyone in the team is au fait with the requirements. With activities, quizzes and useful examples to cement your understanding, our module is a great foundation to understand the regulation.

Units:

- Consumer duty, what is it?

- The Consumer Principle and cross-cutting rules. 

- The four outcomes.

- Culture, accountability and governance.

- Monitoring. 

Price includes VAT.